Return Policies

Lush Norue Return Policy: we are committed to providing our customers with a satisfying shopping experience, even when purchasing online. Our return policy is designed to be fair, transparent, and convenient for our valued customers. Please review the following guidelines .

  

No Returns: All items are final sale

 

Exchange Process: To initiate a exchange, customers must contact our customer service team to request a return authorization and obtain a return shipping label (items must be securely packaged and returned with the original packaging and tags intact. The item must be unused , unworn,and in the same condition.Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., wrong item shipped, damaged or defective item)

 

Exchange Policy: Customers may exchange items for a different size, color, or style, subject to availability within 5-7 business days .If the desired exchange item is not available, a refund  credit for Lush Norue will be issued instead.

 

Damaged or Defective Items: In the rare event that an item is received damaged or defective, customers must contact us immediately to arrange for a return or exchange .Lush Norue will cover the cost of return shipping for damaged or defective items.     

 

Store Credit: Store credit can be used towards future purchases at Lush Norue and does not expire.

 

Policy Updates: Lush Norue reserves the right to modify or update this return policy at any time. Any changes will be communicated to customers via email, our website, or other relevant channels.

 

We hope this return policy provides clarity and confidence when shopping. please don't hesitate to contact our customer service team for assistance.